All of our residential air purifiers in the 4000, 5000, 6000 and AirMedic series are covered by a ten-year warranty on motor; units with UV lights have a 5-year warranty; 5 years on parts (cord, switch, wheels) and labor. AirTubes are covered for one year, parts and labor. This warranty does not include filters.

The warranty is considered active from the date of the original purchase by the end-user if made through an authorized dealer or agent. The warranty is limited to the original purchaser and is non-transferable. Second-hand units or those purchased from an un-authorized source (like an unaffiliated EBay seller) are not covered by this warranty.

This warranty applies to units or parts, which are proven to be defective by reason only of faulty workmanship or materials. In this instance, AllerAir Industries Inc. will, at their option, repair or replace the part or product free of charge in accordance with the aforementioned guidelines. Shipping costs to the factory are the responsibility of the end-user.

This warranty does not apply in the case of damage caused by misuse, neglect, unauthorized repairs, or to damage which has resulted from improper installation, adaptation, modification or use inconsistent with AllerAir’s operating and maintenance instructions, normal wear, Acts of God (flood, fire etc.) or to damage which has occurred during shipping. Units damaged during shipping must be immediately reported to AllerAir and the shipping carrier.

AllerAir Industries Inc. will not be considered liable under this warranty for any fault or damage arising from defective workmanship if the product has been serviced, modified or repaired by any person other than an authorized AllerAir technician.

All products returned for service or repair must be accompanied with a Return Authorization number (RA). The RA number must be clearly visible on the external packaging. Products shipped without an RA number will not be accepted and may be sent back to the shipper. Therefore, please contact an AllerAir customer service agent at
888-852-8247 prior to shipping.